If you use your supplier to purchase products and only require our packing service, in this case, any quality issues with the parcels need to be addressed directly with your supplier, and you will be responsible for handling the returns and exchanges. Our warehouse operates every day, so you can have your supplier pick up the parcels directly from our warehouse.
However, if you choose our Procurement + Packing Service, we will handle all issues for you, and you won’t need to be involved in the returns and exchanges process.
Additionally, regardless of the service you choose, once the parcel leaves China, the return and exchange policy will no longer be applicable. The reason is simple: for example, if you buy a $3 t-shirt and upon receiving it in your country, you’re not satisfied with the product’s quality, it would be very difficult to process a return because the cost of shipping the product back to China is over 10 times the cost of the product itself, making returns and exchanges impractical.
This is why it’s essential to choose a reliable, long-term repacking agent. We help you avoid these risks as much as possible.